Barnardos is a child-safe organisation that is committed to listening, continual learning and improving. Your compliments, feedback and complaints are valued, and we see them as an opportunity to strengthen our services and ensure the best outcomes for children, young people, and families.

We take pride in providing high-quality services that are underpinned by our Practice Framework.

Your right to speak up

We believe that everyone has the right to provide feedback or raise a complaint about our services. Your voice matters, and we are committed to:

• Respecting your right to be heard – Every concern will be taken seriously.
• Appreciating all feedback – Positive or negative, your feedback helps us understand what we’re doing well and where we can grow. It plays a vital role in shaping safe, responsive, and high-quality services for children and families.
• Ensuring fairness and transparency – Our process is clear, confidential, and accountable.
• Providing a safe space for feedback – You can share concerns without fear of retribution or negative consequences.
• Acting on what you tell us – We will acknowledge, investigate, and respond appropriately.

How to provide your feedback

We encourage you to share your experiences – whether positive or negative – in the way that suits you best.

1. Fill out the online form below
2. Alternatively you can download and print this form and return it to: Barnardos Australia, GPO Box 9996, Sydney, NSW, 2001
3. Email feedbackandcomplaints@barnardos.org.au

You can find our Complaints Policy here and general information about Barnardos here.